OK, I'm now going to take over your brain..

..and live your life for you.

User: I'm having a problem getting into XX Application

Tech: What kind of problem?

U: It's asking me for a new password, says mine has expired

T: OK? And...how can I help with that?

U: Well, I can't think of a new password

Somebody somewhere doesn't like me

The company that I work for licenses out software for other companies to use so that they can send sales through to us using simple software, thus eradicating the need to call us and send us the information.

We spend many hours creating documentation for the people who install this software on the client machines. We also run training courses on how to install this software on the client machines.

So why is it then, that there are some (though I need to stress, not the majority) people who don't listen in the training course and then don't read the infopacks that we send to them, and think it to be perfectly acceptable to get to the installation and call us to walk them through it step by step?

This really gets my goat and takes up a lot of my time, time that could be spent on the many other far more important things that I have to do in a day.

Some english lessons needed

Tech: Ok, I need you to type this in the URL box for me

User: Ok

T: https-colon-

U: What's that?

T: A colon?

U: Sorry, I'm not computer literate at all, can you tell me what a colon is?

Nothing at all

Did people get dumber at the turn of 2006?

I swear it's true. People are stupider this year.

User: 'I was going through the screens as usual, then an error came up'

Tech: 'What did the error screen say?'

U: 'It didn't say anything, it was just like one of those screens that say error'

T: 'Did it have a description of the error after it?'

U: 'No, it said nothing at all'

T: 'So it just said the word 'error''?

U: 'No, it said nothing. Nothing at all'

Can anybody else make any sense of this at all? I'm failing miserably.