Losing my faith

Secretary to a departmental Director calls up;

Secretary: Jim would like to Anthony to be able to access his email. Can you set that up?

Me: It can be done, the easiest way is for Jim to add Anthony as a delegate from his Outlook.

S: How?

M: Simple, Tools > Options > Delegates & then press Add and find Anthony in the address book.
S: Oh. He won't want to do that. Can you send someone up to do it?

M: It really is simple...

S: I'll call IT in our building and get them to come up.

This really pissed me off.
Multiple reasons;
1) It's so simple. You don't need to drag somebody from the 1st to the 7th floor to do this. It's a waste of resources, totally.
2) This director is getting paid vast sums of money, and he obviously thinks that he is above calling the helpdesk, nevermind actually doing something towards this task. Pay me £100,000 a year and I'll be everything this guy is and more, and I won't need a secretary, thus saving the company £20,000 or whatever they get paid.
3) The secretaries to the directors are always so jumped up. The word No is not in their vocabulary and if you use that word, or any variant, to answer any of their requests, it usually is totally ignored or they think that you have blasphemed.
As far as I am concerned, I'm not bending over backwards for somebody that can't even be bothered to make the phone call personally. Deal with it.